We want to make sure you are satisfied with your order, if you have any concerns with your purchase or wish to return an item(s), please contact us at: 800-328-2433 or by email at info@natur-tec.com within 14 days of your delivery for an exchange or merchandise refund.*

*Please refer to the Returns and Refunds section for specific requirements.

Order Confirmation:

• Orders are shipped on business days only.  Business days are Monday-Friday, excluding federal holidays in the United States.
• Orders with Overnight or 2nd Day Service will be shipped the same day if placed by 10:00 AM CST.  All other purchases will ship in 1-2 business days after the order has been placed.
• Notification will be sent via e-mail once it has been shipped along with the tracking information, you will be able to track your shipment's status at: www.ups.com.
• For UPS Ground delivery, you can receive estimated delivery time by visiting UPS Time-In-Transit map.  The shipped from zip code is 55014 for St. Paul, Minnesota.

Sales Tax:

State sales tax and the applicable County tax is charged on all orders shipped to Minnesota and Ohio.

Shipping:

All orders will be shipped via UPS, please note UPS cannot deliver to a PO Box, please provide your full address for delivery.

We're sorry, we are currently unable to accept orders to be billed or shipped to destinations outside the U.S. We apologize for any inconvenience.

Returns & Refunds:

Items must be returned within 14 days of delivery and may not be returned if they have been used.  A 15% restocking fee will apply to non-defective item returns.

Please email us at info@natur-tec.com or call 800-328-2433 for a Return Authorization Number.

Please place a copy of the original sales ticket inside the original box with the item(s) to be returned, package the item(s) and address to:

Naturbag.com Online Returns
PO Box 69
22 Village Parkway
Circle Pines, MN 55014

For your protection and to ensure prompt delivery, we recommend that you send your return via UPS or insured Parcel Post.  We're sorry, return shipping fees are not refundable.  In the case of damaged items, please refer to Damaged Items.

You will be emailed confirmation that your returned package has arrived.  Your return will be processed promptly upon its arrival and if needed, a replacement order will be sent.

We will issue the full credit due according to the original form of payment.  Please allow 1-2 billing cycles for the credit to appear on your credit card/bank statement.  Shipping & Handling charges are non-refundable.

We are unable to accept COD packages.

If you have questions about returns, please contact us by phone at
1-800-328-2433 or via email at info@natur-tec.com

Damaged Items:

When your order arrives, please inspect the carton for any damage that may have occurred during shipment.  It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-800-328-2433.

Please provide the order number along with your email address and phone number for fastest service.  To assure prompt resolution, please retain the shipping box, packing materials, and the damaged items for inspection by the carrier.

We respect your privacy

Naturbag.com values its customers and respects their privacy. We are committed to protecting your privacy and the information you give us. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. Naturbag.com recognizes that it must maintain and use customer information responsibly.

We do not sell, share, or trade customer information with individuals or companies outside our company. We do not release your email address to anyone.

Information collected:
Your privacy is important to us. Our website's checkout process requires you to provide us with your billing, shipping, and contact information such as your email address. This information is used to fulfill your order and to keep you updated on the status of your order. Your contact information may also be used to get in touch with you when necessary or to communicate with you about our products, services, and promotions.

Opt-out:
You may opt-out of our email list by emailing us at info@natur-tec.com. However, please also note that when you make a purchase, we will send you an email to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.

Contact us:

Naturbag.com – Northern Technologies International Corporation
4201 Woodland Rd., P.O. Box 69
Circle Pines, MN 55014 USA

Phone: 800-328-2433
Fax: +1 (763) 225-6645